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<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="color: #4c4c4c; font-family: Arial; font-size: 12pt;">&nbsp;</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">We are sorry that you are not 100% satisfied with our products. If you need to exchange or return a product,</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">please contact us</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">via</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">email at</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><a href="mailto:service@litheli.com"><span style="color: #0000ff; font-family: Arial; font-size: 12pt; text-decoration: underline;">service@litheli.com</span></a><span style="font-family: Arial; font-size: 12pt;">.</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">We will provide you with the best solutions.</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span></p>
<p style="background-color: #ffffff; line-height: 14pt; margin: 0pt;"><span style="font-family: Arial; font-size: 14pt; font-weight: bold;">RETURNS</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">Litheli</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">offers a limited refund/exchange service to any refund/exchange claim made by the original purchaser of the</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">Litheli</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">product to</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">Litheli</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">during the applicable period stated below:</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">30 days from the date of the original retail purchase.</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">For any item not in its original condition, damaged or missing parts for reasons not due to our error,</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">please contact us at</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><a href="mailto:service@litheli.com"><span style="color: #0000ff; font-family: Arial; font-size: 12pt; text-decoration: underline;">service@litheli.com</span></a><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">for refund/exchange solutions.</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">To complete your return, we require a</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">receipt or proof of purchase.</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">*Please do not send your purchase back to the manufacturer.</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt; font-weight: bold;">Return reasons</span><br><span style="font-family: Arial; font-size: 12pt;">1. Return for quality issues</span><br><span style="font-family: Arial; font-size: 12pt;">Please be sure to take pictures or videos of any damage or defects if your product needs to be returned or exchanged due to quality issues. You will be asked to upload photos or videos during the refund process. After confirmation, the merchant will bear the shipping costs.</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">2. Return for other reasons </span><span style="font-family: Helvetica; font-size: 12pt;">(</span><span style="font-family: Arial; font-size: 12pt;">including but not limited to)</span><br><span style="font-family: Arial; font-size: 12pt;">-no longer needed</span><br><span style="font-family: Arial; font-size: 12pt;">-bought by mistake</span><br><span style="font-family: Arial; font-size: 12pt;">-Better price available</span><br><span style="font-family: Arial; font-size: 12pt;">-dislike</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">-shipping delays, etc.</span><br><span style="font-family: Arial; font-size: 12pt;">Return or exchange for the above personal reasons, the purchaser will be responsible for the return shipping cost.</span></p>
<p style="background-color: #ffffff; line-height: 4.5pt; margin: 0pt;"><span style="font-family: Helvetica; font-size: 4.5pt;">&nbsp;</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt; font-weight: bold;">Return shipping cost</span><br><span style="font-family: Arial; font-size: 12pt;">1. Before fulfillment</span><br><span style="font-family: Arial; font-size: 12pt;">Contact the customer service team to close the order.</span><br><span style="font-family: Arial; font-size: 12pt;">2. After fulfillment</span><br><span style="font-family: Arial; font-size: 12pt;">The purchaser will be responsible for the shipping cost If the order is canceled due to personal reasons after fulfillment</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">3. Return or exchange of goods purchased from third parties will not be accepted. The request for matching discounts and cashback as the third parties store will not be accepted too.</span></p>
<p style="background-color: #ffffff; line-height: 4.5pt; margin: 0pt;"><span style="font-family: Helvetica; font-size: 4.5pt;">&nbsp;</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">If your product needs to be returned or exchanged due to quality issues, </span><span style="font-family: Arial; font-size: 12pt;">Litheli</span><span style="font-family: Arial; font-size: 12pt;"> will bear the shipping costs. If the product is to be returned for reasons other than quality issues (not wanted, bought wrong, disliked, etc.), the purchaser will have to pay the delivery fees for the product return.</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">In cases where you choose to provide the shipping, a tracking number must be provided to </span><span style="font-family: Arial; font-size: 12pt;">Litheli</span><span style="font-family: Arial; font-size: 12pt;"> and confirmed delivered to our warehouse to complete the warranty transaction. Please note that it is at the company's discretion to decide if the item may be returned to a </span><span style="font-family: Arial; font-size: 12pt;">Litheli</span><span style="font-family: Arial; font-size: 12pt;">. Please allow 2–3 business days for the refund to issue once the item has been returned, or we have stated your pictures are counting as your return.</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">In case of a product exchange, the purchaser has to return the purchased product and place a new order.</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">The purchaser has to pay the delivery fees for the product return, and </span><span style="font-family: Arial; font-size: 12pt;">Litheli</span><span style="font-family: Arial; font-size: 12pt;"> will cover the delivery fees for the new order.</span></p>
<p style="background-color: #ffffff; line-height: 4.5pt; margin: 0pt;"><span style="font-family: Helvetica; font-size: 4.5pt;">&nbsp;</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt; font-weight: bold;">Important Notice:</span><br><span style="font-family: Arial; font-size: 12pt;">1. Unauthorized returns may not be accepted and any shipping charges will not be reimbursed.</span><br><span style="font-family: Arial; font-size: 12pt;">2. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.</span></p>
<p style="background-color: #ffffff; line-height: 4.5pt; margin: 0pt;"><span style="font-family: Helvetica; font-size: 4.5pt;">&nbsp;</span></p>
<p style="background-color: #ffffff; line-height: 14pt; margin: 0pt;"><span style="font-family: Arial; font-size: 14pt; font-weight: bold;">REFUNDS (if applicable)</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">If</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">approved, your refund</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">claim</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">will be processed, and a credit will automatically be applied to your credit card or original method of payment,</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">within</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">3 business</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">days.</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span></p>
<p style="background-color: #ffffff; line-height: 14pt; margin: 0pt;"><span style="font-family: Arial; font-size: 14pt; font-weight: bold;">LATE OR MISSING REFUNDS (if applicable)</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">If you</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">havenʼt</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">received a refund yet, first check your bank account again.</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">Then contact your credit card company. It may take some time before your refund is officially posted.</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">Next, contact your bank. There is often some</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">processing time before a refund is posted.</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">If</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">you have</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">done all of these</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">and you still have not received your refund yet, please contact us at</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><a href="mailto:service@litheli.com"><span style="color: #0000ff; font-family: Arial; font-size: 12pt; text-decoration: underline;">service@litheli.com</span></a><span style="font-family: Arial; font-size: 12pt;">.</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="color: #4c4c4c; font-family: Arial; font-size: 12pt;">&nbsp;</span></p>
<p style="background-color: #ffffff; line-height: 14pt; margin: 0pt;"><span style="font-family: Arial; font-size: 14pt; font-weight: bold;">ORDER CANCELLATION</span><span style="font-family: Arial; font-size: 14pt; font-weight: bold;">&nbsp;</span><span style="font-family: Arial; font-size: 14pt; font-weight: bold;">(if applicable)</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">We accept the order cancellation made only before the product is shipped.</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">If your cancellation claim is approved, you will get a full refund. We cannot cancel the order if the product is already shipped out.</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="color: #4c4c4c; font-family: Arial; font-size: 12pt;">&nbsp;</span></p>
<p style="background-color: #ffffff; line-height: 14pt; margin: 0pt;"><span style="font-family: Arial; font-size: 14pt; font-weight: bold;">SALE ITEMS (if applicable)</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">Only regularly-priced items may be refunded. Sale items</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">cannot be refunded.</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span></p>
<p style="background-color: #ffffff; line-height: 14pt; margin: 0pt;"><span style="font-family: Arial; font-size: 14pt; font-weight: bold;">EXCHANGES (if applicable)</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">We only replace items if they are defective or damaged. If you need to exchange</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">such an item</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">for the same</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">product,</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">contact us</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">at</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><a href="mailto:service@litheli.com"><span style="color: #0000ff; font-family: Arial; font-size: 12pt; text-decoration: underline;">service@litheli.com</span></a><span style="font-family: Arial; font-size: 12pt;">.</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span></p>
<p style="background-color: #ffffff; line-height: 14pt; margin: 0pt;"><span style="font-family: Arial; font-size: 14pt; font-weight: bold;">GIFTS</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">If the item was marked as a gift when purchased and shipped directly to you, you</span><span style="font-family: Arial; font-size: 12pt; text-decoration: underline;">’</span><span style="font-family: Arial; font-size: 12pt;">ll receive a gift credit</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">If the item</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">wasn't</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">afterward, we will send a</span><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="font-family: Arial; font-size: 12pt;">refund to the gift giver and he will find out about your return.</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="color: #4c4c4c; font-family: Arial; font-size: 12pt;">&nbsp;</span></p>
<p style="background-color: #ffffff; line-height: 14pt; margin: 0pt;"><span style="font-family: Arial; font-size: 14pt; font-weight: bold;">NOTES</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">Shipping time is estimated and not guaranteed. Delays may happen due to weather, shipping carrier or customs delays, inventory shortages, or other events that we have no control over. We'll do everything we can to make sure your order gets to you as quickly as possible.</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span></p>
<p style="background-color: #ffffff; line-height: 12pt; margin: 0pt;"><span style="font-family: Arial; font-size: 12pt;">If you have any shipping questions, please give us a call at (800) 323-8991.</span></p>
<p style="line-height: 10.5pt; margin: 0pt 0pt 10pt; text-align: justify;"><span style="font-family: Arial; font-size: 10.5pt;">&nbsp;</span></p>
<p style="margin: 0pt; orphans: 0; text-align: justify; widows: 0;"><span style="font-family: Calibri; font-size: 10.5pt;">&nbsp;</span></p>
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